Check paid flow health
Cadence: morning and after deploy
Owner: owner
Stripe test, success page, cancel page and webhook notes have no visible break.
daily walk
Daily ritual
A short daily owner route: payments, emails, errors, support, fresh deploy signals, and warning lamps.
A day is calm when paid flow, email, and support do not hide small monsters under the rug.
Check support inbox
Cadence: twice a day
Owner: support
Lost links, double charges, privacy requests and angry notes are triaged.
Check error signals
Cadence: daily
Owner: technical owner
No repeated 500, auth callback, payment, email or page-data issue is ignored.
Morning gate
A check before the site receives daytime traffic.
- Open home, recommender, pricing, free, login, and one paid success page on mobile.
- Scan support inbox for urgent payment, access, or privacy messages.
- Confirm no new deploy, env, webhook, or email alert is waiting.
Evening ledger
A short closing so tomorrow does not begin with an ashtray of tasks.
- Log unresolved issues into support ops or launch diary.
- Tag repeated complaints for weekly review.
- Write one sentence: what did users try to do today?
alerts
- More than one payment complaint in a day.
- A user cannot recover a reading link.
- Email delivery fails after a successful payment.
handoff
- Daily notes move to weekly review every Friday.
- Urgent issues move directly to incident log, not backlog fog.
related doors