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Support

Support should help, not make users hunt gears

The contact page exists for ordinary tasks: lost link, payment question, email issue, data deletion, accessibility barrier, or unclear post-payment result.

Send the issue, not secrets.

Recover accessRefund policy

What to include

A good support request saves time: email, approximate date, problem type, and reading link if available. Do not send bank cards, passwords, API keys, or seed phrases.

  • Account email.
  • Date and approximate time.
  • What happened.
  • Screenshot without secret data, if needed.

What support can review

Support helps with access, payments, emails, data deletion, accessibility, interface errors, and service rules.

  • Lost link.
  • Payment succeeded, no result.
  • Email did not arrive.
  • Data deletion request.
  • Keyboard or screen reader issue.

What support does not do

Support does not provide medical, legal, financial, or immigration advice and does not confirm mystical guarantees.

  • Does not interpret urgent crises.
  • Does not promise court or visa outcomes.
  • Does not confirm another person's feelings as fact.
  • Does not ask for secret keys or passwords.

checklist

What the user should understand

  • Check spam/promotions folder.
  • Open account if you signed in by email.
  • Do not publish the private link.
  • Describe the issue briefly and calmly.
  • Do not send secrets.

FAQ

Short answers

Where do I write?

Use the support email shown on the page and configured in the site environment. A safe form can be added later.

What if the magic link email does not arrive?

Check spam/promotions, confirm the email spelling, and try access recovery. If it fails, contact support.

no extra doors

Main pages lead to action, not fog

The public layer keeps only clear paths: try, choose a method, view a sample, buy a scroll, or return to the archive.

main pathHomeWhere should I click first?Halls, Daily Sign, or Compassmain pathHallsWhich method fits me?choose a hall or let Compass choosemain pathQuestion CompassI do not know what to choosereceive a method recommendationsoft entryDaily SignCan I simply try?move to a scroll if the sign resonates

related doors

Where to go next

Why trustLimits, privacy, fair process, and support before payment.What we never doNo future guarantees, fear, or professional advice.Safe useHow to avoid an anxiety loop of repeated questions.How it worksQuestion, shuffle, draw, seal, answer.Fair shuffleWhy cards are separated from interpretation text.AI transparencyWhat AI does, what the server checks, and what AI cannot know.FAQCommon questions before payment and after the result.RefundsHow access failures, duplicates, and mistaken payments are reviewed.SupportPayments, lost links, data, accessibility, and errors.AccessibilityKeyboard, screen reader, contrast, reduced motion, and mobile zoom.