If the email did not arrive
The user should check spam/promotions, recover access by email, and contact support if that fails.
- Check folders.
- Open recovery.
- Contact support without secrets.
after purchase
customer protection
How OmenHall protects the user after purchase
Trust does not end at checkout. After payment, scroll access, email, link recovery, support, refunds, and privacy matter.
After purchase, the user should see not a labyrinth, but a calm path: open, save, recover, contact, delete.
If payment succeeded but no result appears
This should not become another payment. Order, webhooks, email logs, and account access need review.
- Do not pay again immediately.
- Keep date and email.
- Open a support case.
If the user wants to delete data
There should be a clear path: what is deleted, what is redacted, and what may remain for payment and accounting reasons.
- Personal text.
- Scroll archive.
- Minimal payment records.
What OmenHall should do
- Show recovery link in emails and account.
- Do not force another payment during a failure.
- Send outcome emails for refunds.
- Keep support macros free of secrets.
What OmenHall should not do
- Do not blame the user for a technical failure.
- Do not hide support after payment.
- Do not reveal the question in an email subject.
- Do not confuse refund, recovery, and data deletion.
FAQ
Short answers
What should I do after duplicate charge?
Do not create new payments. Contact support with email, date, and amounts so the order can be checked.
Where is the result stored?
Ideal path: email link and account record. If access is lost, use recovery.