Daily 15-minute watch
Check Stripe, Resend, Supabase logs, support inbox, and the most visited client path.
- Payments succeeded/failed.
- Emails delivered/bounced.
- No spike in 500 errors.
first month after opening gates
First 30 days support rhythm
What to watch daily after launch: complaints, emails, payments, returning users, mobile pain, and FAQ themes.
Goal: during the first 30 days, read real user signals instead of smoke.
what to ask first
Daily sales count.
Support tickets by category.
Failed checkout or abandoned checkout count.
Top searched terms.
Capture client language
Turn user wording into FAQ, buttons, and explanations. If three people ask the same thing, the page is silent.
- New FAQ candidate.
- Confusing button label.
- Missing expectation before payment.
Do not add ten features instead of one fix
In the first month, the main work is reliability, clarity, delivery, trust. New halls can wait.
- Top issue fixed.
- Support macro updated.
- Monitoring note added.
reply templates
Daily launch note
Every day of the first month.
OmenHall day N launch note
Today: visits ..., payments ..., failed payments ..., support tickets ..., top confusion ..., fix shipped ..., next risk ...
FAQ candidate
One question repeated multiple times.
FAQ candidate: ...
Clients ask: ... Current page says: ... Add: ... Where: /faq, /pricing, /trust, /checkout, /account.
red flags
- Paid users ask 'where is my reading?' more than once.
- Mobile users abandon before checkout.
- Refund requests mention unclear expectations.
closed when
- Daily note filled for first 30 days.
- Top repeated confusion turned into page copy or FAQ.
- Support macros updated weekly.
related doors