Choose tone
OmenHall should not reply like a bank or like a prophet. Support speaks calmly, clearly, without mystical pressure.
- No fear language.
- No guaranteed future claims.
- Clear next step.
ready replies
Support macros
Library of calm replies for common cases: email missing, result not opening, refund, AI, privacy, gift.
Goal: reply quickly, humanly, and consistently without pasting legal stone into every email.
what to ask first
Category.
Client tone: calm, worried, angry, urgent.
Known facts.
Next action promised.
Remove extra details
The client does not need webhook attempts, Supabase row id, or AI provider payload. Give the check result in plain words.
- No internal ids unless needed for support reference.
- No full private question in subject.
- No blame.
Update macros
If one template needs constant manual editing, it is bad. Rewrite it.
- Weekly review.
- Add new macro after repeated issue.
- Retire confusing wording.
reply templates
Email did not arrive
No receipt or result email.
We will check your OmenHall email
Thank you for writing. I will check whether the email was sent and delivered. While we check status, please check Spam/Promotions. If it was not delivered, we will send a new secure link.
AI question
Client asks whether AI writes the answer.
How OmenHall uses AI
AI helps formulate symbolic interpretation of an already sealed reading. It does not choose cards, know the future, or provide medical, legal, or financial advice. The result is for reflection, not an order.
red flags
- Macro sent before checking payment status.
- Reply promises exact timing that cannot be guaranteed.
- Reply reveals private question in subject.
closed when
- User receives clear next step.
- Internal status is checked before answer.
- Macro library is updated after repeated issues.
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