Payment drill
Cadence: monthly
Owner: owner
Team knows what to check if payment succeeds but access fails.
fireless drills
Incident drills
Mini drills: payments, email, privacy deletion, downtime, rollback, and support macros before a real incident.
The team should know the rollback path before smoke appears in the hall.
Email drill
Cadence: monthly
Owner: support
Team knows what to do if reading email is not delivered.
Rollback drill
Cadence: quarterly
Owner: technical owner
A small content or config change can be safely reverted.
Drill script
Each drill should be small and specific.
- Scenario, owner, expected response, time limit.
- Checklist used during drill.
- One improvement after drill.
After drill
Record the finding, or the drill vanishes like a dream at dawn.
- Update support macro or launch page.
- Add missing alert or checklist item.
- Schedule next drill.
alerts
- Nobody knows who owns the incident.
- Support answer exists but technical check is missing.
- Rollback requires guessing in production.
handoff
- Drill findings update launch readiness and support ops.
- High-risk gaps become maintenance tasks.
related doors