Receipt
The post-payment email should explain what was bought, where to open the result, and what to do if something fails.
- Subject clear.
- Support email present.
- No private question in public snippet.
Written bridge
Test email drill
Check receipt, recovery, support reply, and sender reputation before the first broad traffic.
Email should return a person to the scroll, not send them into a spam maze.
Recovery
Check lost link flow: user enters email and receives a safe path back.
- Magic link or recovery link works.
- Expired link message clear.
- No account leak.
Support reply
Send one support reply from template and make sure it helps without over-disclosure.
- Macro exists.
- Tone calm.
- Next step explicit.
checklist
What to check
- DNS/domain verified or test sender clearly marked.
- Receipt delivered.
- Recovery delivered.
- Support reply delivered.
- Spam folder checked.
red flags
When to stop
- Emails from random sender.
- Receipt lacks support path.
- Recovery exposes order details before auth.
done when
Definition of done
- Receipt and recovery work from mobile and desktop.
- Support can resend or guide without secrets.
- Sender identity is launch-safe.
related doors