Check sender
FROM must be recognizable, domain verified, and reply/support address working.
- Domain verified.
- EMAIL_FROM set.
- SUPPORT_EMAIL replies.
The letter reaches the door
Email and result delivery drill
Verification of Resend, sender, receipt, result link, recovery email, support fallback, and text that does not scare users with technical wording.
If the email did not arrive, the site did not complete its promise for the user.
Check emails
Receipt, result delivery, recovery, and support notifications should have clear distinct purposes.
- Receipt email.
- Result email.
- Recovery email.
Check fallback
If email is lost, the user should know what to tap and what to write without panic.
- Contact page clear.
- Support macro ready.
- Order lookup safe.
checklist
What to check
- Sender verified.
- Receipt delivered.
- Result link delivered.
- Recovery delivered.
- Support fallback visible.
red flags
When to stop
- Emails land in spam consistently.
- Result link expires without recovery path.
- Email exposes private question in subject.
- Support address bounces.
done when
Definition of done
- All core emails tested.
- Lost email recovery tested.
- No sensitive content in subject lines.
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