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support as map

Support reason tags

Support reasons become product decisions: lost link, email missing, refund, recreate, confusion, privacy, bug.

Remove repeated friction before it becomes reviews and refunds.

Full growth loopLaunch signoff

owner action

Weekly, review top 5 reasons and choose one UI or copy fix.

metrics

  • support_tickets_by_reason
  • lost_link_rate
  • email_missing_rate
  • privacy_question_rate
  • bug_rate

stop if

  • Support reply exposes private question in subject/preview.
  • Technical failures are manually disguised as user confusion.

related

Launch signoffFinal signoff before real traffic.AnalyticsBase map of metrics and events.Checkout deliveryPayment, webhook, unlock, and delivery.Support opsSupport reasons, macros, and incidents.