Refund request received

Confirms that the refund request was received and explains the process without promising instant resolution.

After a refund form submission or support request.

Owner note

Use calm and legally careful wording: received, will review, will respond.

{{request_id}}{{product_name}}{{refund_policy_url}}{{support_email}}

Fallback

If the support queue is unavailable, the request should be recorded manually in the incident/support log.

Do this

Name the request ID.
Reference the refund policy.
Explain that support will check delivery/payment status.

Avoid this

Do not promise a refund before review.
Do not argue with the customer in the first email.
Do not use accusatory tone.

Default

Subject

We received your refund request

Preview

Your request has entered review.

Body

We received your refund request for {{product_name}}. Request ID: {{request_id}}. We will review the payment, digital scroll delivery, and refund policy: {{refund_policy_url}}. If you need to add details, reply to this email or contact: {{support_email}}.

Before sending

Checks before wiring the template into Resend or the API.

Subject does not reveal the private question or sensitive situation.
Preview text explains the email action without pressure.
CTA points to the correct route and avoids stale links.

After sending

Checks after a test send.

Email reads on mobile without horizontal scrolling.
Plain text version works without images.
Support email is visible but not the only path.