Refund approved email

Email for an approved refund: explains amount, Stripe timing, and what happens to digital result access.

After manual or automatic refund approval.

Owner note

Do not promise bank timing outside Stripe/bank control.

{{refund_amount}}{{order_id}}{{stripe_timing}}{{support_email}}

Fallback

If the Stripe refund was not created, do not send the email before manual reconciliation.

Do this

Name the amount and order ID.
Explain that the bank may not show the refund immediately.
Clarify whether scroll access remains.

Avoid this

Do not promise the money is already on the card.
Do not ask for card details.
Do not add an upsell.

Default

Subject

Refund approved

Preview

The refund has been sent through the payment system.

Body

Your refund for order {{order_id}} has been approved. Amount: {{refund_amount}}. The refund is sent through the payment system; bank display may take {{stripe_timing}}. We never ask for card numbers or bank details by email. If anything looks wrong, contact: {{support_email}}.

Before sending

Checks before wiring the template into Resend or the API.

Subject does not reveal the private question or sensitive situation.
Preview text explains the email action without pressure.
CTA points to the correct route and avoids stale links.

After sending

Checks after a test send.

Email reads on mobile without horizontal scrolling.
Plain text version works without images.
Support email is visible but not the only path.