Lost link email

Recovery email for a scroll or account: checks safety and does not require a second purchase.

After requests like ‘I lost the link,’ ‘I cannot see the scroll,’ or ‘I closed the page after payment.’

Owner note

Do not send a private result without ownership verification.

{{recovery_url}}{{order_id}}{{support_email}}

Fallback

If recovery_url cannot be created, support should use the lost-link playbook and manual ownership verification.

Do this

Verify ownership via email, order ID, or account session.
Provide a secure recovery link.
Explain that a second payment is not needed.

Avoid this

Do not forward the full scroll in email.
Do not ask for extra personal details.
Do not blame the user.

Default

Subject

Recover your OmenHall access

Preview

We found a safe path back to your scroll.

Body

We can help restore access. Use this secure link: {{recovery_url}}. If you have an order ID, keep it handy: {{order_id}}. You do not need to pay again if the purchase already succeeded. If the link fails, reply to this email or contact: {{support_email}}.

Before sending

Checks before wiring the template into Resend or the API.

Subject does not reveal the private question or sensitive situation.
Preview text explains the email action without pressure.
CTA points to the correct route and avoids stale links.

After sending

Checks after a test send.

Email reads on mobile without horizontal scrolling.
Plain text version works without images.
Support email is visible but not the only path.