Confirm identity gently
Best method: send a confirmation link to the same email. Do not ask for passport documents for a normal OmenHall request.
- Same email confirmed.
- No result content sent during verification.
- Request type recorded.
quiet data room
Privacy deletion workflow
How to handle deletion, export, access, email correction, and reading privacy requests.
Goal: respect client data, avoid deleting the wrong person, and never expose someone else's reading.
what to ask first
Account email.
Request type: export, delete, correct, access, unsubscribe.
Confirmation of control over email.
Whether emails should stop before deletion.
Separate deletion and unsubscribe
Sometimes the person only wants emails stopped, not all scrolls deleted. Give a clear choice.
- Marketing/reminder emails stopped if requested.
- Transactional emails preserved where required.
- Deletion scope confirmed.
Close request
After action, send confirmation without listing private questions or results.
- Deletion/export/correction completed.
- Confirmation sent.
- Internal audit note kept without sensitive text.
reply templates
Request confirmation
Client requests deletion or export.
Confirm your OmenHall data request
We can help with your data request. To protect scroll privacy, please confirm that you control this email. After confirmation, we will process the request according to the Privacy Policy.
Deletion completed
Request completed.
Data request completed
Your request has been completed. We do not include private questions or scroll text in this email. If you believe part of the request remains unresolved, reply to this message.
red flags
- Request to send someone else's reading.
- Request to change email without confirming the old address.
- Public screenshot contains a private question.
closed when
- Identity confirmed through same email or safe account flow.
- Action and timestamp recorded.
- No private content included in closure email.
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