Support scripts
Ready scripts are needed for common issues so replies are not invented under pressure.
- Lost link flow is documented.
- Failed email fallback is documented.
- Refund boundaries match legal pages.
support
support
Support real operations
What must be ready before launch: lost link, failed email, duplicate charge, refund request, wrong product, privacy request.
Support inbox, admin notes, email logs, Stripe receipt URLs.
required env
SUPPORT_EMAILNEXT_PUBLIC_SUPPORT_EMAILoptional env
ADMIN_ACCESS_TOKENACCOUNTING_EXPORT_TOKENRisks
- Support email exists in one place, but is absent from checkout copy.
- Refund is promised more broadly than the policy allows.
- Admin cannot find the Stripe session for a customer request.
Pre-launch QA
- Simulate a lost link request.
- Simulate a duplicate payment report.
- Simulate a data deletion request.