When we review a refund
We review reports of an undelivered scroll, technical failure, duplicate charge, wrong amount, mistaken purchase, and access that did not open.
Payment sensitiveReviewed 2026-06-24
payments and delivery
Refund policy
How OmenHall reviews technical failures, duplicate charges, undelivered scrolls, and digital services after access is delivered.
plain summary
Refunds are reviewed manually. A digital reading may be considered delivered after successful creation and access, but technical failures and duplicate charges are reviewed separately.
important notice
Stripe, banks, or payment networks may have their own processing times. OmenHall does not control bank settlement speed after submitting a refund request.
Digital delivery
After successful creation and access delivery, the digital result may be considered delivered. Dissatisfaction with the symbolic tone alone may not always mean an automatic refund.
Technical failures
If payment is confirmed but the reading record was not created, email was not sent, access link does not work, or webhook is stuck, support checks Stripe status, order record, reading status, and email log.
How to request
Email droganfamily@gmail.com. Include purchase email, date, product, last characters of order/reading id, or link if it opens. Do not send full card numbers.