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support voice

First support macros

Six templates for first real tickets without excess privacy and without magical outcome promises.

Preserves OmenHall voice even when checkout fails.

Full towerLaunch QA

owner action

Prepare macros before first traffic.

proof

  • Lost link: verify email/order lookup, resend recovery link, do not expose the full question in email.
  • Email missing: check delivery job, bounce status, spam guidance, fallback account access.
  • Paid but no answer: check webhook, purchase link, delivery job, recreate if needed or refund.

stop if

  • Macro asks for card number.
  • Macro promises a concrete fate outcome.

related

Checkout DeliveryE2E checkout, webhook, and delivery path.Production PersistenceTables, consent, audit, and deletion workflow.Support OpsSupport, recovery, and safe replies.Launch QAOld and new launch checklists.