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owner book

Owner runbook

What the owner does on day one, first failure, first refund, and first privacy request.

Reduces panic: every failure has a button, log, and next step.

Full towerLaunch QA

owner action

Keep the runbook open during first live orders.

proof

  • Support macros ready.
  • Incident log created.
  • Rollback path clear.

stop if

  • Order lookup is unclear.
  • No template for paid but no result.

related

Checkout DeliveryE2E checkout, webhook, and delivery path.Production PersistenceTables, consent, audit, and deletion workflow.Support OpsSupport, recovery, and safe replies.Launch QAOld and new launch checklists.