01 · expert fix
Three questions for every person card
Diagnosis: Weak Kipper says: 'there is a man here'. Strong Kipper asks: what is his function, authority, and distance from the client?
Fix: Every person card receives three layers: function in the scene, right to influence, and degree of closeness.
- Function: applicant, partner, boss, mediator, senior role, child/new matter.
- Authority: who signs, delays, opens, closes, evaluates.
- Distance: nearby, aside, behind the office, in the house, in waiting.